FAQs
Questions before you buy.
Quick answers to your most-asked questions. Need something else? Reach out to [email protected] — a real person gets back to you, usually within a day.
Shipping & delivery
How private is shipping?
Plain corrugated box, no logos, no markings, return address listed as 'NCY Group, LLC.' Even customs labels use our parent company name for discretion.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid up front.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We cover duties so there are no surprise fees on arrival.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds aren't contingent on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid return label.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or poolside.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a hushed conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full ritual on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups.
Question we missed? Email [email protected] — we add new FAQs every week based on customer questions.